Frontier Airlines delay: meals, hotel and what you can claim

Frontier Airlines's commitments on the DOT dashboard

• Meal or meal voucher for a wait of 3+ hours: Frontier Airlines commits to it.
• Hotel for an overnight wait: Frontier Airlines does not commit to it.
• Ground transport to and from the hotel: Frontier Airlines does not commit to it.
• Credit or voucher for a 3+ hour delay: Frontier Airlines does not commit to it.

How to claim

• Ask at the airport first: agents can issue meal vouchers and hotel rooms on the spot.
• If you paid yourself, keep every receipt and ask the airline to reimburse you in writing, quoting its dashboard commitment.
• Write down the reason the airline gave for the delay; it decides whether the promises apply.

When a long delay means a refund

If the delay reaches 3 hours or more for a domestic flight, or 6 hours or more for an international flight and you decide not to travel, the DOT treats it as a significant change and you're owed a full refund, due within 7 business days if you paid by credit card, or within 20 calendar days for other payment methods.

Frontier does not commit to hotels for controllable overnight delays (DOT dashboard). Federal refund rules still apply.

Questions

Does Frontier Airlines have to give me a meal voucher?

Not by federal law. On the DOT dashboard, Frontier Airlines commits to it for controllable delays of 3+ hours.

Do these promises apply to weather delays?

No. Dashboard commitments cover delays and cancellations caused by the airline (such as crew or maintenance problems), not weather or air traffic control.

Can I get cash compensation for a delay?

Not under US federal law. Some airlines offer credits or miles for controllable delays; a refund is due only if the delay is significant and you don't travel.